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Verizon users are experiencing outages affecting voice and data services, the company confirmed Wednesday.
Verizon announced in a statement on social media that its engineers are aware of the situation and are working to resolve the issue, which affected users in the United States.
“We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and working to quickly identify and resolve the issue. We understand the importance of reliable connectivity and apologize for the inconvenience caused,” Verizon said in a statement.
In a statement released Wednesday evening, Verizon apologized to its customers and said it would issue account credits to those affected.
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Verizon said its teams were working to restore service to users affected by the outage. (Nicolas Economou/NurPhoto via Getty Images / Getty Images)
“Today we let down many of our customers and for that we are truly sorry,” Verizon said Wednesday evening. “They expect more from us.”
“We are working tirelessly and making progress,” the statement continued. “Our teams will continue to work through the night until service is restored to all affected customers. We will make it right: for any affected customers, we will provide account credits and share updates soon.”
Outage tracking website Downdetector showed 172,980 outage reports as of around 12:30 p.m. ET. These outages fell to 120,628 at 1:22 p.m. ET and continued to decline to 67,646 at 2:36 p.m. ET.
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Verizon said engineers were working to resolve the service outage. (Justin Sullivan/Getty Images/Getty Images)
As of 5:30 p.m. ET, approximately 46,250 outages have been reported.
The most reported issues on Downdetector were cell phone issues, which accounted for 62% of reports. Lack of signal accounted for 34% of reports, while mobile interest accounted for the remaining 4% as of 2 p.m. ET.
New York, Washington, DC, Chicago, Atlanta, Houston, Los Angeles and Portland were among the metropolitan areas for which outage reports were submitted on the platform.
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| Teleprinter | Security | Last | Change | Change % |
|---|---|---|---|---|
| VZ | VERIZON COMMUNICATIONS INC. | 39.83 | +0.82 |
+2.12% |
The actual number of users affected by the outage may differ from these figures because Downdetector reports are submitted by users.
Verizon posted an update at 2:15 p.m. ET stating that “engineering teams continue to address current service outages. Our teams remain fully deployed and focused on the issue.”
The company added that it understands the impact of this disruption on customers’ days and remains committed to resolving the issue as quickly as possible.
A subsequent update after 4 p.m. ET noted that the engineering team is “actively working on the ground to resolve the current service issue affecting some customers.”
Verizon experienced a nationwide wireless network outage in September 2024 that affected more than 100,000 users and left iPhone-using customers stuck in SOS mode, while other users experienced dropped calls.
The outage caught the attention of the Federal Communications Commission (FCC), which had reached a settlement with Verizon earlier that year that required the operator to pay more than $1 million to resolve an investigation into 911 outages in six states. The company also entered into a compliance plan with the FCC.
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This is a developing story. Check back soon for updates.
Reuters contributed to this report.
