Although they are owned by the same parent company, the user bases of Facebook And Instagram I couldn’t feel more different. No matter which one you primarily use, you’ll soon have support in one place, thanks to a new help center for both social networks, Meta announced Thursday.
Meta, known for burying useful settings and information under a mountain of submenus, is trying to clean up with the new centralized hub. Meta says the new hub will make it easier to report account issues and find the answers you’re looking for faster, all powered by Meta AI.
The all-new hub is now rolling out globally for Facebook and Instagram on iOS and Android.
A new AI support assistant is also being announced, which is being tested first on Facebook and may be introduced to other Meta apps in the future. In case you understood how to mitigate AI in Meta apps already, it will soon come back to your face. Still, if the new AI assistant works as it should, you won’t need to navigate through multiple menus to get the assistance you’re looking for.
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Recovering your account should be easier
Meta has updated its account recovery process for users whose access was accidentally blocked or whose account was hacked. Meta says you’ll see account recovery options “at the right time” and that Meta will send alerts about risky activities via email and SMS.
Account recovery will be adaptable, with more explicit guidelines and simpler verification, depending on the situation.
Meta says its most recent account hardening measures have increased the relative success rate of hacked recovery accounts by more than 30% in the United States and Canada so far this year.
Meta makes it easy to proactively secure your Facebook and Instagram with security controls
In an effort to be more proactive about account security, users will see suggestions on how to better secure their accounts with security controls.
