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Boston Consulting Group incorporates AI in measures for performance assessment.
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BCG claims that the adoption of AI has reached 90%, with 50% of employees using it daily.
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BCG leads to the development of personalized GPT, improving reviews on performance and customer services.
There is no place at the Boston Consulting Group for AI skeptics.
About a year ago, the company began to integrate AI expectations into references that shape the way the consultants are assessed, Alicia Pittman, the president of Global People Team from BCG, told Business Insider.
“There is no box on our forms that says:” Do you use AI? “It is an expectation,” she said, but technology is now at the heart of basic skills, such as problem solving and information, which stimulates assessments and promotions.
“If you are not, you will not do well on skills-you will be delayed on your peers in terms of problem solving and insight,” she said.
The AI has not changed the type of work that BCG expects employees, said Pittman, but it has increased the bar on quality and efficiency.
“”For example, in problem solving, a consultant can use AI to surface information-but performance is assessed on the judgment they apply to interpret these ideas, structure the problem and provide solutions that matter to customers, “she said.
The most impactful application of AI is perhaps the management of performance itself. Pittman said that one of the best AI tools in the company helps employees write performance opinions – reducing the time of writing by 40% while improving the quality measures of 20%.
Now, almost 90% of the company’s 33,000 employees use AI, and about half are what BCG calls “usual users” or those who use technology daily. “This is something we measure because it leads to the grip and sophistication of use,” said Pittman. The company had targeted an adoption of 50% by the end of the year, but crossed this important step in May, months in advance planned.
BCG is not unique to urge employees to adopt AI. In the entire industry, the consulting firms resets their workforce. Accenture, for example, said that she “came out” of employees that he cannot reskill, even if his CEO, Julie Sweet, projects the number of global chiefs in the next fiscal year. In McKinsey, more than 70% of 45,000 company employees now use its Lilli chatbot, told Business Insider, McKinsey’s main partner, Delphine Zurkiya in March.
BCG’s progress has been largely thanks to its AI training program.
In April, the company had developed eight or nine internal tools. DECKSTER, a slideshow editor formed on models from 800 to 900, helps consultants to build and note the presentations; About 40% of partners use it every week, Scott Wilder, partner and managing director of BCG, previously told Business Insider.
