Air India check-in chaos eased after restoration of third-party system hit by nationwide glitch

Air India moved quickly on Tuesday to assure passengers that operations had returned to normal after a third-party system glitch disrupted check-ins at several airports. Hours after reporting the problem, the airline announced that the system had been restored and all flights were operating as planned.

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The disruption, which emerged on Tuesday evening, briefly affected the check-in systems of Air India and several other carriers. The airline had initially acknowledged delays related to the outage, saying: “A third-party system disruption affected check-in systems at various airports, causing delays at several airlines, including Air India. »

FlightRadar24 data showed a rise in the departure delay index at Delhi’s Indira Gandhi International Airport, reaching level 4, a sign of widespread delays and cancellations following initial reports of the problem.

Before the system stabilized, Air India had warned travelers of possible residual delays. “Our airport teams are working diligently to ensure a smooth check-in experience for all passengers. While the system is gradually restored, some of our flights may continue to experience delays until the situation fully normalizes. We ask passengers to check the status of their flight,” the airline said.

The brief disruption comes barely a month after a major technical glitch in Delhi airport’s air traffic control system triggered chaos, delaying more than 800 flights. This incident was attributed to a fault in the automatic message switching system, which transmits data to the automatic tracking system used by controllers.

Adding to the ongoing concerns, the Center informed Parliament on Monday that several airports, including Delhi, had reported cases of GPS spoofing and GNSS interference over the past year. Civil Aviation Minister Ram Mohan Naidu presented the reported cases and measures taken to mitigate these threats.