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The Australian airline Qantas said it had undergone a cybersecurity incident that had an impact on the personal data of millions of customers.
The carrier said that he had contacted customers on Wednesday to inform them that he had detected “an unusual activity” on a third-party platform used by a contact center in the Qantas airline, which holds service files for 6 million people.
After discovering the unusual activity on Monday, the company said that it “had taken immediate measures and contained the system” and that all its systems have remained safe since. The company is still investigating the quantity of stolen data, but it expects it to be “significant”.
After discovering the unusual activity on Monday, the company said that it “had taken immediate measures and contained the system”. (Qantas / Fox News)
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During a first exam, the airline discovered that the names of certain customers, e-mail addresses, telephone numbers, birth dates and frequent leaflet numbers were affected.
However, the airline has confirmed that credit card details, personal financial information and passport details are not kept in this system. Frequent leaflet accounts, passwords, pins and connection details have not been affected.
“We sincerely apologize to our customers and we recognize the uncertainty that this will cause. Our customers trust us with their personal information and we take this responsibility seriously,” said Vanessa Hudson, CEO of Qantas Group, in a press release.
The Australian airline Qantas said it had undergone a cybersecurity incident that had an impact on the personal data of millions of customers. (David Gray / AFP via Getty Images) / Getty Images)
The carrier also established a dedicated customer support line as well as a dedicated page on its website to provide the latest information to customers.
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The cyber attack comes a few days after the US officials warned that a notorious cybercriminal group aimed at the airline sector.
The FBI published on X last week that the cybercrime group “Spanded Spider” is based on “social engineering techniques, often by usurpaning employees or entrepreneurs to deceive that it helps offices” to grant access to systems and steal sensitive data for extortion.
The group frequently involves methods of bypassing multifactorial authentication (MFA), such as convincing assistance services to add unauthorized MFA devices to compromise accounts.
“They target large companies and their third -party IT suppliers, which means that anyone in the airline ecosystem, including trusted sellers and entrepreneurs, could be in danger,” wrote the FBI.
The carrier also established a dedicated customer support line as well as a dedicated page on its website to provide the latest information to customers. (Carla Gottgens / Bloomberg via Getty Images / Getty Images)
The FBI warning occurred one day after Hawaiian Airlines said it was addressed to a cybersecurity event that affected some of its computer systems. However, he said that he had been able to continue managing his full flight schedule. THE Federal Aviation Administration (FAA) The security office said he was in contact with the airline and that there had been no impact on security.
The FBI warning occurred one day after Hawaiian Airlines said it was addressed to a cybersecurity event that affected some of its computer systems. (Mario Tama / Getty Images)
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Kelly Siegel, CEO of the Computer Service Company of IT, National Technology Management, told Fox Business that the FBI warning is “a brutal reminder of the very critical vulneration of our infrastructure”.
“Cyber-men are not hypothetical-they are an implacable reality and our airlines are in the reticle,” he said.
