IndiGo is working hard to restore normal operations and reduce the impact of ongoing disruptions to its flight network. To date, cancellations have declined significantly to fewer than 850, a marked improvement from previous days. On December 5, more than 1,000 flights were canceled, while on December 4, more than 1,200 cancellations. The airline is committed to gradually reducing this figure in the coming days while continuing to stabilize its flight schedules.
The disruptions were caused by a combination of factors, affecting hundreds of flights over the past 48 hours, with many cancellations reported on December 4 and 5. IndiGo expressed its deep regret for the inconvenience caused and reassured its customers that the airline is working diligently with airports and partners to provide timely updates through its website, mobile app and on-site notifications in terminals.
In a statement, IndiGo also emphasized that it was prioritizing refunds and customer support. The airline urges passengers to regularly check their flight status through IndiGo’s official flight status page to avoid unnecessary trips to the airport. For refund assistance, customers are directed to the dedicated refund page or to contact the IndiGo customer service team.
The airline took the opportunity to thank its employees and ground staff for their unwavering commitment during this difficult period and offered its sincere apologies to passengers affected by the disruption. IndiGo remains focused on returning its operations to normal at the earliest.
IndiGo CEO Pieter Elbers, in his first statement since the start of the crisis, acknowledged on December 5 the serious operational disruptions affecting the airline over the past few days.
He expressed hope that it could take up to five more days to restore normal services, with full recovery expected by December 15. “Full operational recovery is expected to take five to ten days, with gradual normalization of services expected between December 10 and 15. Passengers are advised to closely monitor flight updates,” Elbers added.
Elbers also apologized, acknowledging the impact on passengers: “On behalf of all of us at IndiGo, I would like to extend our sincere apologies for the major inconvenience this has caused many of our customers due to delays or cancellations.”
As one of the world’s fastest growing airlines, IndiGo operates over 2,300 daily flights, connecting over 90 domestic and over 45 international destinations, with a fleet of over 400 aircraft.
